Our Handy FAQ

Q: Do you have a catalogue of designs?

We do not have a printed catalogue of designs. Instead we aim to have an extensive range of items which may vary with trends and seasons but also offer my bespoke service which aims to produce a unique collection of stationery made to your specification.

Q: Is it necessary to order extra invitations?

No, we will keep all your designs and details until your special occasion so you can order more if you wish. We will then keep written records  to refer back too should we find the need too. We will NEVER pass your information on to other companies.

Q: Do you supply samples?

Yes, Once you have indicated to me that you are happy with a design we will supply up to 2 free samples after which samples will be charged at £10 each. This will be deducted from any order placed used from the extra sample/s.

Q: What if I no longer require my stationery making – for whatever reason?

Then you must inform me immediately and you will be charged for any expense incurred from the time of your enquiry.

Q: When should I order my Stationery?

Of course the answer is as soon as possible, as it can be quite an involved process, especially if you will require intricate work or if your special occasion will be at a busy time.

Having said that probably 5/7 months prior to your occasion will allow ample time to discuss, plan, produce, proof read, make changes, printing, delivery and receive your responses.

Work load permitting, we will produce items in less time but this may incur extra cost.

Q: Is postage included in prices?

No, unless otherwise stated most of my items are priced individually and do NOT include post and package, which will be charged at the weight of each parcel and added to your invoice.

Q: Will my order be sent by Royal Mail?

Not necessarily. We do use Royal mail but we now send out larger parcel with a courier service which ever is the least expensive.  We will always post your order by Recorded Royal Mail/ Courier so you and we can track it’s progress. It will require a signature of receipt, so please ensure someone will be available to sign for your parcel at the address you give me.

We will post your parcel by 1st or 2nd class if your wish but this is not always as secure and reliable as recorded postage although it is much cheaper.

Once parcels have left our premises we are no longer responsible for them.

Q: What hours are you open?

Celebration Invitations is an Internet based business and is therefore open 24/7 for you to browse as and when suits you best. You can email me with any queries and we will reply as soon as possible. Email is possibly the best way to contact me but you are also welcome to telephone if you prefer.

All the contact details are within the pages of this website and emails can be sent from the Contacts page.

We are also on Facebook, Twitter and LinkedIn.

Q: Do I need an appointment to see you?

Yes, We are happy to meet with local clients or will make the necessary arrangements to visit you or meet at a mutually agreed convenient location and time for a free no obligation consultation.

Q: Do I have to order all my stationery needs at once?

You can if you wish, but we usually recommend we produce  your invitations first, then discuss other items you may need when you have received responses from your guests. This helps to make the whole process less daunting and spreads the cost for you.  However,  it would be helpful to me if you can give me some idea of items you will be likely to need. E.g. Invitations, Order of Service, Table plan, Guest place names to help me arrange my work load.

Q: Do I need to pay for all my stationery at once?

No. Once you had indicated to me that you are happy with your chosen design then we will require a 50% non refundable deposit. The 50% balance plus P&P will then be due when you receive your completed order.

Q: Will I be able to make my own invitations?

We are happy to make up any part of your order if you wish eg. We make the outer covers and you print your own Order of Service or Invitation inserts.

Q: Do you produce stationery on different types of card?

Yes, we find the most popular card is Ivory or White so we tend to use those types mostly but can produce items in many different textured card (Hammered, linen effect etc) coloured, patterned and pearlescent card, Kraft or Recycled card.

We also offer various weight/thicknesses of paper and card from 90gsm paper to heavier weight card so please contact us if you would like something a little different.

Q: I’m not really sure of the wording to use can you help?

Yes, we offer a few suggestions for wording on this website but are happy for you to provide your own wording too if you wish.

Q: Can I have any font?

We have provided a list of fonts you may like but if you don’t see one you like then contact us with your request as we have many more available.

Q: Do you print only in Black?

No, We use any colour you wish. We are happy to match up inks to your chosen colour scheme if you send me a sample colour (eg material swatch) to match with.

Q: Can you match up my colour scheme eg ribbon?

Yes, not only can we match up the ink, we can also match up the ribbon and even print messages on the ribbon is you wish but will ask you to send me a sample of material or whatever is the closest to the shade you require.

Q: Do you only provide digital printing?

No we offer several printing techniques such at litho printing, foiling, Letterpress, Thermographic printing and can even colour the edges of your card.

However, these techniques are price on application and do take a little longer, so please allow for this when you contact me as some of my work is out sourced.

Q: Are your table plans framed?

Yes they are. The reason for this is firstly, to give a more professional finish, and they travel better through the post once we have packed them securely.

We use a local craftsman for our table plan frames but we do not include a glass/Perspex front to the plan for safety sake.

The cost of the frame is included in the price quoted to you.

There is a  choice of frame types and  colours so please contact me for details.

Q: Do you only supply one design of table plan?

No, if you have a design in mind then we will do our upmost to make it for you.

Q: Do you only make one size of table plan?

No, we try and offer a variety of sizes of table plan to accommodate your special occasion and budget. We also have a couple of items which can be hired to use as table plans.  Please contact me for details of these.

Q: Do you Deliver table plans?

Yes, we are happy to deliver your table plan to your venue within a distance of around 5 miles from my base. Alternatively, you are more than welcome to come and collect at a mutually arranged time. Otherwise, we will use a courier service to deliver.